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Nikola Biller-Andorno and Giovanni Spitale discussed ethical challenges in social listening at the 4th Virtual WHO Infodemic Management Conference: Advances in Social Listening for Public Health.
Their presentation started from preliminary empirical evidence collected through PubliCo in order to build a reflection on the ethical principles that should inform the development of responsible practices in risk and crisis communication.
The slides are available here (PDF, 1 MB). The recording of the conference will soon be available here.